Terrible Customer Service
<p>In a nutshell, my R14500 Samsung S7 edge has been in the Telkom repair centre for 38 days today.</p> <p>It is also the 3rd time it has gone in for repairs since I got it 7 months ago.</p> <p>All Telkom tell me is that its being attended to.</p> <p> </p> <p>Telkom have also said that a Samsung requirement is that a phone be booked in 3 times before they would consider replacing it.</p> <p> </p> <p>Everytime I have got the phone the problem has been worse than when it went in.</p>
Good Morning Warren,
Our records shows that the device was sent back to the store yesterday.
We have requested the store to check and confirm, they will contact you with feedback.
Your reference number is AI***.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
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Good Morning Warren,
Our records shows that the device was sent back to the store yesterday.
We have requested the store to check and confirm, they will contact you with feedback.
Your reference number is AI***.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
***