Terrible customer service

<p>Ive been on hold with Telkom for over an hour, totally ridiculous. If they cant keep up with customer service then they need to hire more consultants. I was on the 2mb uncapped adsl and requested an upgrade to the 10mb uncapped adsl line for R799 per month including line rental. I received a call from Telkom to say that my line was changed back to the 2mb line because I cannot get 10mb in my area. I dont know why no-one phoned me first to ask if they must change my line back to 2mb. If I upgrade my line to 4mb and take the entertainment bolt its going to work out more expensive and when my line was upgraded to 10 mb we were reaching speeds of up to 6mb which I am happy with. The telkom consultant did advice that I will not get the 10mb's and I said that it was fine so I dont understand why they just downgraded my line without checking with me first. Please put me back on the 10mb line. Ive been holding for over an hour already and its becoming rather frustrating. Word of mouth its shocking how many people complain about Telkom service, I thought they would have tried to make some improvements by now.</p>