Terrible customer service

<p>Since October this year we've been phoning Telkom almost 2x a day pleading with them to downgrade our package . nothing has been done since then. I'm still being charged for the package I was on. three weeks ago my line stopped working n we don't have wifi after phoning Telkom 100 times they told us that the cable in the area is damaged which hasnt been fixed since then but we are still being billed for usage an calls. I don't know how this is possible because there is no landline . </p>