Terrible Customer Service

Hi, I have been having endless issues with my IDSL connection my line keeps cutting off. I phone Telkom a month if not more it was said our cables in the area was ****** and a technician will be appointment I received a call saying that I need to apply for another way of connectivity as they will not be replacing cables and that New Business will call me to date I have not received a phone call in fact I called them held on for hours (How bad it that) and still couldn’t get to speak to anyone eventually I go into the offices they offline(Common thing)tried calling again no one can assist then I go back to their offices and guess what no notes stating that the cables were ******. So, I request to cancel, and I was told someone will call me... till to date no one has called. My point is this ... Does Telkom not care about the customers there are sooooo many service providers out there to lose 1 customer should not be acceptable as unemployment at this rate is high and competition is at its highest .... I’m sorry but i have never seen such pathetic customer service ever one should try and keep the customer happy instead of losing a customer this will prevent job loss as well because quite frankly at the end of the day Ladies and Gentlemen we the customer are the ones paying your salary...