Terrible Customer Service

<p>I disgusted in the terrible customer service at Telkom Cavendish Square Cape Town. When I opened my contract, they were so welcoming and eager to assist. In the end, I received such poor customer service from word go. I struggled to load additional data on my phone and send sms. In the end I decided to end my contact instead of renew. My 24 months has ended. I went to the Cavendish Telkom Store and completed cancellation form on 17th July 2016. The consultant ensured me that he would attend to it. A week later, I called Telkom and they had no idea that I would like to cancel my contact. I called the store and received very poor service; they could not even find me on the system I was holding for 30-40 minutes. The manager was not available and the consultant could not get me off the phone fast enough. I extremely disgusted and I do not see why I would have to pay for an additional month. The service in store and via telephone has just been pathetic. To date I have not received any feedback not return call nothing since Monday 25th July 2016. </p>