Terrible customer service

<p>I was called by telkom last month to do an upgrade as my current contract had run its course. I agreed but the sales agent made an error and gave me a new contract, not an upgrade.</p> <p> </p> <p>I was given a SIM card that does not fit my device and a router I do not need. When I called telkom, they said it would be sorted, this was two weeks ago. My case number is ********** 2. I have called mutiple times over the last 2 weeks, but have never been helped. According to the call center my case has been escalated, so they can't help. They also won't pass me onto or give me the contact details of anyone who can help.</p> <p> </p> <p>They have also repeatedly said a manager would call me and this has never happened. Now they want me to pay to exit a contract I never asked for.</p> <p> </p> <p> </p> <p> </p> <p> </p>