Terrible Customer Service

I've had enough of the slow and delayed services of telkom. My adsl and landline has been down from the 13th December. I logged the fault on the 13th December 2018 and have been speaking to a telkom consultant everyday since (8 days) and it's the same bledy excuse over and over. A technician has been assigned to your fault and problem will be sorted out today or tomorrow which by the way was the same excuse over and over for 8 days. I have been patient but this is ridiculous now. Why must we pay for a service that doesn't work or cant be resolved easily. I need this fault to be sorted out before this weekend as i am loosing money and have a lot of projects pended waiting for my adsl line to be working. Either we resolve this issue on the next working day or I will be forced to show this side of telkom to everyone. My landline is ********** 411