Terrible Customer service

Telkom costomer service is the worst ,I bought a cellphone online which took them 3 weeks to process even after they have processed the delivered to the incorrect address after I specifically told them where to deliver as if that was not enough , I made it clear to the lady who was assisting me that I am already a telkom prepaid user and would like to keep my number for the contract, she then said I needed to to the branch only to be turned back before I even entered the shop. Saying the sales people where suppose to help me ,I tried explaining to the lady at the door that I was sent here but she didn't want to hear any of it , I wanted my petrol for nothing I mean the sales lady could have said something instead of me doing the running around . Telkom staff doesn't care about customer service am here sitting with a phone but can't activate my sim am being sent from pillar to post for such a simple thing . It Is like i am begging them ,whereas I am the client .