1 reviews | Active since Dec 2015
Terrible Customer service
<p>I took out a new contract with Telkom Mobile at the end of March. It took so long to get the device delivered the contract only actually started in April. I have had issues with my account every month since then. When I call the customer care number I usually end up speaking to an agent that gives me incorrect information. One agent did not know that Telkom debits your bank account before your contract goes through so that they can check if your bank account is active. Telkom then gives you this money back as a credit in the second month of the contract. I have no problem with this but firstly, how does the agent not know about this when she must help me to understand it; and secondly, I was not credited on my second bill as promised! This billing issue and another one (that resulted from me being given incorrect information) are apparently being sorted as cases have been opened. I was told that I would be called back after 72 working hours but last month I was also promised a call after 72 working hours and three weeks later I never got that call but rather a sms saying the case was resolved however, the case was closed without the correct query being resolved! This level of poor service is unacceptable and I want to warn anybody that is considering taking out a contract with Telkom to rather save yourself a lot of trouble and extra charges and go get a contract with someone else.</p>
Hello Keagan
Considering that Telkom is in the business of connecting people they sure find it difficult to pick up the phone and give one of their customers a call. Til today I have not received a single follow up from Telkom with regards to my problems. I just keep getting messages on hello peter telling me that "your query has been received. Please be assured that we have tasked our mobile team to investigate and provide feedback as soon as possible.We do apologise for the inconvenience. " As I said though I get no feedback. I had two problems. I saw on my last statement that the one query was resolved so thank you for that but where is my refund for the intial debit that was taken to check if my bank account is active? I was told that I would get that money back as a credit on my second bil... I now have three bills and still no refund is showing! Telkom is quick to take money from customers before we are even customers but they don't care that we need our money back as was promised! Who must buy my baby milk while you sit with my money?!
Hello Keagan
Considering that Telkom is in the business of connecting people they sure find it difficult to pick up the phone and give one of their customers a call. Til today I have not received a single follow up from Telkom with regards to my problems. I just keep getting messages on hello peter telling me that "your query has been received. Please be assured that we have tasked our mobile team to investigate and provide feedback as soon as possible.We do apologise for the inconvenience. " As I said though I get no feedback. I had two problems. I saw on my last statement that the one query was resolved so thank you for that but where is my refund for the intial debit that was taken to check if my bank account is active? I was told that I would get that money back as a credit on my second bil... I now have three bills and still no refund is showing! Telkom is quick to take money from customers before we are even customers but they don't care that we need our money back as was promised! Who must buy my baby milk while you sit with my money?!