Terrible customer service

I pay R1800 per month for a 100 mbps 400GB fibre contract but for the past 2 days it hasn’t worked. Their customer services consultant was rude but reports an error. They send an sms saying the problem has been resolved but it has not. I try to DM their twitter account but they simply ignore these and do not respond. Biggest mistake ever to have taken out a 2 year contract with this *********** useless organization