Terrible customer service

<p>For anyone considering using Telkom...DON'T.</p> <p>Going through Telkom is a painful process that will leave you fustrated and annoyed. </p> <p>I app**** for an ADSL fast line in the beginning of April and paid the R700 installation fee on the 9th of April.<br />The only communication I received from the installation team was on the 21st of April. I notified the Telkom guy that he could install the line on Friday the 22 April which he agreed to. They did not pitch nor was there further correspondence to arrange installation for another day.....</p> <p>Eventually when I got through to SOMEONE AT TELKOM, I was told the line had been activated on Telkom's side and that I will be charged for monthly rental fee.<br />Now I am receiving messages to say I am in arrears WHEN I DON'T HAVE THE ADSL LINE. TRYING TO GET MY INSTALLTION MONEY BACK HAS BEEN FUSTRATING. </p> <p> </p> <p>TELKOM HAS SHOCKING CUSTOMER SERVICE.</p> <p> </p> <p>I received a response to my last post but still no assitance from Telkom. Telkom clearly does not value their customers</p> <p>Contact Benjamin at Top Value Telecom for a wireless phone line and internet on ********** . Don't go through Telkom.</p>