Terrible customer service

I completed an online application for a Telkom contract and it took a week for someone to get back to me so I decided to cancel my application and get my phone elsewhere. I informed the consultant that I wish to cancel the initial application so they should not go ahead with my order. She confirmed the cancellation. A day later I find they processed a debit order on my account and got an sms that my order was being processed. I called to find out what was going on and the sales team confirm the order is cancelled and I should speak to Customer care to get the debit order reversed. I call Customer services and a very *********** Nosipho tells me that she can not help me and I should call the Sales Team! She was rude and unhelpful and even when I told her the sales team had asked me to call her as they can't help with other matters beside sales, she couldn't offer any other assistance and made no attempt to even find out what I need to do to get my debit order reversed. People have jobs in the customer service division yet make no attempt to help the customer! Telkom's customer service is terrible. The indifferent attitude of the staff is shocking!