TERRIBLE CUSTOMER SERVICE

I am writing this after making approximately 20 calls to Telkom over the last 8 days and getting NOWHERE. Telkom recommended we migrate from an ADSL line to a fibre line. We agreed. The fibre line was installed 8 days ago (technician was great). BUT since then despite several calls to Telkom every day, we have no access to the internet over the migrated line. We have been promised numerous times the issue is "being escalated" and someone will contact us before the day is out. They don't. We are given different reasons each time (or no reason at all) for why the line has not been activated for internet. It seems completely impossible to reach anyone who can actually do anything or explain to us what is going on. On 3 different occasions I have been told that the residential system is down and I will just have to phone back later. A ruse to get me off the line or is their system really crashing once a day? THIS SERVICE IS UNBELIEVABLY BAD. No doubt we will be billed in due course for internet we don't have.