Terrible Customer Service

On the 6 April 2018 i placed an order online for a laptop and wifi router, i was called to confirm that my contract was approved and then money was debited off my account. I was told that the package would be delivered but to this day i'm still waiting. Its over a month, i've been waiting. When i call customer service i'm told their "offline". How does a huge business like Telkom be offline for two consecutive days????

What annoys me the most is that they were quick to debit my account and yet they conveniently are "offline" when they should deliver. They don't even bother communicating to customers on the reasons for delays. I'm disgusted by their lack of customer service!!!!!