TERRIBLE CUSTOMER SERVICE

I initially called telkom to apply for a cellular contract, upon completion of my application the consultant advise me that I have a balance on my account! I was taken aback as I don't have and never had a Telkom Account. I then called the number of the call centre given by the telkom consultant and was advised that I have a balance of R9000 which is payable immediately, I explained to the consultant that I did not ever have an Account with telkom. She further advised me that I must provide and affidavit,copy of my ID and 3 signatures and forward same to this email address - ********** which Ive done on the 28th March 2018. To date I have not received any response. I have kept forwarding emails requesting feedback to no avail. Consultants from a company called MBD are constantly calling me at my place of work ,which is a bad reflection of myself and i'm explaining over again the same issue. I am terribly annoyed and dissapointed with their service as this account was opened **********ly on my name and is not been taken seriously. This is the reference number they provided me with - REFERENCE : ********** ********** 79