1 reviews | Active since Jun 2016
Terrible Customer Service
<p>I spoke to a telkom consultant on Tuesday the 10th May and requested to have my ADSL downgraded from a 4mbps line to the 2mbps line and she advised me to send an email to, ***, I sent this email on the same day and received confirmation that my email was received and to date, 07 June 2016 I am still waiting for someone to assist with my request, This is terrible customer service, I cannot beleive that it is a month since I requested a downgrade on my line from 4mb to 2mb and I have still not receive a response to my request, Telkom seriously need to improve their customer service.</p>
Hi carolynemal000
Thank you for making contact with us
This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.
We do apologize for any inconvenience we have cause to you.
Your reference number is:AI***
Regards
Luleka
Telkom Social Media Team
Hi carolynemal000
Thank you for making contact with us
This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.
We do apologize for any inconvenience we have cause to you.
Your reference number is:AI***
Regards
Luleka
Telkom Social Media Team