Terrible customer service

I got one of your technicians to come to my place to install my telephone line as well as the dsl after three weeks of waiting. That evening, I get home and am told that I now have a different telephone number.

I contact my ISP to have them take over the DSL line, but they tell me they get the "Customer is Ceased" error on both the old and new numbers. I then ask them to create a new DSL line order and they get the same error.

So, I've been without internet for almost a month and I STILL don't even have a working phone line. I've tried phoning 10213 and 10210, but no one answers the phones. I've tried contacting your gents via the live chat and no one is ever available there.

What is going on here?