Terrible customer service

I recently went to the Gateway branch, and no one attended to me. I had a few questions, which I wasn't able to ask because the only employees who were there were all seated and attending to customers - none on the floor! Apparently that's how it is at your stores, but I don't get it - why must I join a long queue just to ask a question or two?

I've never felt so unwanted/unneeded as a customer. I'm confused. Do you even want customers at your stores?