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Everette T

1 reviews | Active since Feb 2018

06 Feb 2018, 12:53

Terrible customer service

Opened a contract with Telkom in the beginning of JAN. Had the handset a day when I picked up an inconsistent problem with the unit. Took the unit to the Telkom store in Claremont, call before hand to see if that had stock as the handset was only 5 days old when I returned it. Was expecting the handset to be replaced immediately with a new unit as it was within 7 days and falls under the CPA. They said they have to send the unit to JHB. Its been a month since I took it in and haven't heard anything with regards to it. I keep phoning and they tell to phone 180, then they will tell me to phone 10213 and they will give me another number to phone and then the cycle with start all from the beginning again. I will never recommend Telkom to anyone, Its the worst serviced I have ever received. The call centre agents cant help you and they cant even put you on the right path. They unwilling to try and find solutions. they all just pass the buck and you end up just giving up from pure frustration.

Going into the store in Claremont gives exactly the same experience. Its as if no one knows what to do at all.

Its just a truly unpleasant experience.

SO my advice to anyone considering joining Telkom, is to not

Everette Thwaites

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Replies (1)
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Everette T's update02 Mar 2018, 11:49
Reviewer Update
I even went into the claremont branch again, my 3rd time in total for the same problem, went to the same person there (Robin Botha), and sorry to say this but that guy is totally useless. I have even e-mailed him to give me an update atleast and not 1 word. E-mailed him about 3-4 times to ********** He has never given me a update, ive called in and they say they will e-mail the store and i still havent received any communication. Im trying to cancel my contract and they say the hold up is that robin has said he hasnt got the device which is rediculous since i gave it to him and he booked it in and gave me a reference of TOC004452. So i am being billed for a device i dont even have? I have been battling with him aswell to get my number of ********** 683, he can not seem to get this simple request done and this is aswell from the beggining of jan.