1 reviews | Active since Jun 2016
Terrible customer service
<p>I logged a call on 9 May 2016 (CRZ090516), it was then escalated 18th May 2016 (861471) and it is now the 1st June 2016 and the call has still not been attended to. The phone line is not working, it doesnt ring on my side but when people call me then it rings on their side. I have tried different phones and it does not resolve the issue.</p> <p>I have called telkom again today, and got told the call was in PROGRESS. How can an escalated call take over 2 weeks to fix???? What service are we paying for?</p> <p>I requested to speak to a manager and the agent Nasiphi told me there were no managers available. I would like this call attended to urgently.</p>
Hi clelanje
Thank you for making contact with us
This response serves as confirmation that your query has been received and we will contact you.
We really do apologize for any inconvenience we have cause to you.
Your reference number is: AI***
Regards
Luleka
Telkom Social Media Team
Hi clelanje
Thank you for making contact with us
This response serves as confirmation that your query has been received and we will contact you.
We really do apologize for any inconvenience we have cause to you.
Your reference number is: AI***
Regards
Luleka
Telkom Social Media Team
Hi Luleka
After numerous emails to you nobody has contacted me on *** or my work number ***. I have left keys with my neighboours and still I have yet ti hear from telkom or have a technicican respond to my call. This is ridiculous. I urgently need the phone fixed as ihave health issues and need to be able to contact in case of an emergency.
The call was logged on 9 May 2016!!!!
Please sort the issue and I please call me in order to update me on when an engineer will be on site.
Hi Luleka
After numerous emails to you nobody has contacted me on *** or my work number ***. I have left keys with my neighboours and still I have yet ti hear from telkom or have a technicican respond to my call. This is ridiculous. I urgently need the phone fixed as ihave health issues and need to be able to contact in case of an emergency.
The call was logged on 9 May 2016!!!!
Please sort the issue and I please call me in order to update me on when an engineer will be on site.
i am on yet another call to telkom and asked yet again for a manager who is apparently on TEA???? It is 9:45am
No I am on hold yet again!!!!!!
i am on yet another call to telkom and asked yet again for a manager who is apparently on TEA???? It is 9:45am
No I am on hold yet again!!!!!!
I have NEVER come across such incompetance in my life EVER!!!!! Well done TELKOM most useless company out there.
No managers are ever available, you wait weeks for faults to be fixed. There is never communication or replies to emails. They seem to have a template copied to respond to issues logged on hello peter but nobody actually assists thereafter, their call centre just puts you on hold and tells you the same story constantly. You are quick to take the customers money but dont actually give a **** about customer service.
I have NEVER come across such incompetance in my life EVER!!!!! Well done TELKOM most useless company out there.
No managers are ever available, you wait weeks for faults to be fixed. There is never communication or replies to emails. They seem to have a template copied to respond to issues logged on hello peter but nobody actually assists thereafter, their call centre just puts you on hold and tells you the same story constantly. You are quick to take the customers money but dont actually give a **** about customer service.