Terrible Customer Service

<p>Last week Monday I app**** online for a package - no one called me so Tuesday I called the call centre. I spoke to the agent who said she could help me with the application - Which I had no problem , I requaested that she email the terms and conditions to ne so i can review them myself - as of now no email recieved.</p> <p> </p> <p>Wednesday 25th the debited my bankaccount for the amount of the contract price - As I was not 100% sure this was done as no one had contacted me to confirm my application was successful ! I again called the call centre and spoke a gentlemen who explained everthing nicely and said I would receive an sms from the delivery service as and when they will deliver my new device he said it would be either tomorrow the latest Monday. As on now no sms has been received.</p> <p> </p> <p>On Friday I called again as I was awaiting an sms which I was yet to recieve and came through to a very arrogant unhelpful agent who kept informing everyhing was explained in the terms and conditions - and informed my that my order number had not yet been created ( 2 Days after they had debited my account). I then requested to speak to management as I could see no joy was coming from this lady.. she then kept me on hold for 35 minutes when Anita Dlamini came on the line to tell me she was in a meeting ( the agent didnt inform me in that 35 minutes that the lady was in a meeting instead kept me on hold wasting my airtime that I paid for ) Anita appologised and said definately by Monday the latest I will recieve my device.</p> <p>Shortly after speaking to Anita telephonically I recieved and email from her explaining to me that the color I have chosen was not in stock and they only had one specific colour left - i questioned this as I wasn not happy to take the colour option provided and still have to wait another 2 days for th\at device and to date have not received feedback.</p> <p>Yesterday morning (Monday 30 May 2016 - a whole week later) I sent an email to Anita requesting a cancellation of the contract as I am yet to recieve the device nor had feedback from her or anyone at Telkom as well as a refund on my money that was deducted last week- by Close of business and as of this morning I have heard no response from Anita nor have I received the device !</p> <p> </p> <p>As a new customer I am appalled at the service recieved thus I will never consider business with Telkom again no matter how great their products are !</p>