Terrible customer service!

Been to telkom mobile three times already within the month, in those three times I have not been attended to. There is an employee that stands at the entrance who doesnt no squat about the products or contracts on offer. All he does is asks you to wait for the person at the sales desks. So I waited all three times and they take for ever to come up to you while the rest of the staff giggle and joke around with each other. Decided ill give theIr website a try and left a message for someone to call regarding the contract I want. Someone did give me a call and told me they dont deal with that type of contracts on the pamplet in the online magazine and gave a number to call. I called the 10213 number she gave me to only wait 10 minutes everytime I call with no answer. Does telkom not want anymore customers??? Poor poor service from bith their stores and call centres. Doubting to about giving them any business in future. There is absolutely no eagerness to help potential customers in their stores and call centres!