Terrible Customer Service

So I decided to cancel my account with Telkom in March 2017. I sent through all the documentation and I get no response. 5 months go by and I am billed over 3000 rands. I call in to lodge a Billing Dispute and I get told off by an incredibly rude individual. I then escalate further and finally my issue gets resolved after so many attempts.

So after everything is resolved I now want to go with a new ISP, unfortunately I cannot do this until I have a Voice Line active through Telkom. Right, I call in to sales and I request that the line I cancelled be reactivated. I am told that it will take up to 7 - 21 days at no cost as it is an existing line and there is no installation required. To my dismay I then receive a SMS stating I need to pay R700 deposit FOR AN INSTALLATION ( which is not required) in order for Telkom to continue. I call into the Call Center and received the most rude and abrupt individual who spoke over me. I then spoke to a manager who gave my details to their Call Centre Manager who was suppose to give me a call a week ago. I AM STILL WAITING. I have contacted their Live Chat, Facebook Chat, you name it and not a single person can assist me.

This is the worst and most disgusting and pathetic Customer Service I have ever come across ans experienced in my life .

My Order number is ********** 25A