Terrible Customer Service

<p>Hi Telkom, You've made me sad. I was so happy when making my initial order, wondering why everybody complains about Telkom. Unfortunately, it's come to my realization that it's highly likely that the 99% of people that complain about your service are justified in doing so.</p> <p>Now my problem: After much efforts and hours of calls to Telkom I eventually was able to order Telkom LTE Uncapped Wireless. This took a lot of effort on my part, but in the end I was happy that I finally got through. I received no follow up email with a receipt or reference number :(. I was just told that you router should arrive within 7 days. Ofcourse it is now long past 7 days, and I'm still waiting. I've posted numerous times to your facebook group, but receive only a "your order is in progress" type response. I'm still waiting for it (router) to be delivered. I do not want to get into a position where I don't have internet at home. Please all I ask, in fact, I beg of you. Call me to inform me of the status of my order. When I ordered the item, I received multiple calls from you guys. Now when it is your time to deliver, I receive no calls after asking for this many times.</p> <p>Please make my day but responding with something more than, "We are working on your order" I want to know what is causing the delay at this point.</p>