Terrible customer service

I had app**** for 3 contracts on the 26-03-2016. On the 29-03-2016 i had received feedback that the application had been approved. I had received no feedback wrt delivery etc. Telkom mobile could not even assist wrt this. I eventually called The sales scientist on the 07-04-2016 wrt this and was told that the devices will be delivered on the 08-04-2016. I did receive the devices on the 08-04-2016, the document states that it takes up to 24 hours to be activated after delivered. I had called the sales scientist as none of them are activated and was told it takes up to 48 hours. Please advise what is going on as this is really frustrating! This is not the type of service i had expected!