TERRIBLE CUSTOMER SERVICE!!!

I was recently notified that i am eligible for an upgrade so i found a deal that suites me, looking at the current deals available on the internet. I took the deal to our local telkom branch and they told me that they cant process a telkom online deal I have to do it telephonically. So I did exactly as they told me, after holding on for about 20min i got through to a telkom agent and explained what i would like to do and the agent told me it is impossible for them to process the upgrade i have to do it instore.<br> <br> Who am i suppose to listen to now - Is this such a difficult task?<br> <br> I went back instore waiting in a que for about 40min. Just to hear that the lady will take it up with her manager.<br> <br> I still have not recieved any response. How am i going to be compensated for all my time waisted??? for such a simply request to be processed<br> <br> Cell Phone Number in Question: *** - Bianca Roets