Terrible customer service

I have an ADSL line. I decided to move my adsl line from Telkom to Afrihost. I submitted the paperwork needed by Telkom on 4 November 2015 to [Email Removed] On 9 November 2015 i got an email stating that: \we cant proceed with migration because we couldn't get a hold of client"<br> <br> I was in a meeting at the time and there was no prior arrangement for a telephonic discussion. I promptly responded to the email stating i was in a meeting so either please call me back or supply me a number i can call with confirmation. <br> <br> This would be a straightforward issue with most providers but not with Telkom. Since then i have sent follow up email after follow up email and all have been met with the same automated response: One of our agents will contact you in 48 hours to 72 hours. This is just not happening almost a month later. This is just stinking service"""