Terrible Customer Service.

Over three months ago I reported to Telkom that I had been experiencing terrible line speeds for about 60% of the day. This was equivalent to 0.02 mb/s on a 4mb/s line. I provided them with countless evidence backing up my claims. Over a string of 17 emails and 9 phone calls, they still have not fixed my problem. So my main issue is that the problem remains unfixed. But here is the crux of it:<br> <br> Every new phone call that was **** to me, the consultant asked me what seemed to be the problem. Now when you are 9 calls in and 17 emails down the line, I expect you to at least have the decency to have kept a file on your own poor service. <br> <br> In my last email, which I sent after three weeks of no contact with you because I was \awaiting feedback""; why does it take less than 24 hours to disconnect me if I don't pay? You haven't provided me with the service that I pay for for over three months;I expect to be reimbursed in some way. Fix your terrible service."""