TERRIBLE CUSTOMER SERVICE.

I bought airtime via my banking app that I always do when I run out of data. I called in through customer care seeking assistance instead I was received by very disrespectful staff.

The first was Thulisile who dropped the call on me. I called for the second time and I got a Sizakele. She tells me about out of data what what that uses your airtime if you do not have data...I have never heard of such. When asking her who authorized it coz in the decade that I've been with Telkom I have never heard of such, the lady gave me attitude. When telling her to call her superior or I will go and log this formal complain instore coz clearly she does not understand my frustration, I am put on hold for over 20 minutes on the line. She just said okay casually so and with a terrible attitude.

What kind of service is this Telkom? Have I not had multiple contracts with you to be treated in such a manner? I am beyond disappointed. I am completely appalled by the behavior of the agents working for Telkom.