Terrible customer experience
<p>I have been a telkom customer for more than two years, in April 2017 I decided to extend my product range with telkom as I was satisfied with your offerings. The product I opted to sign for was the wifi package. I'm am utterly disgusted with the fact that I have been over charged every single month since then. I have been to the clearwater telkom outlet on multiple occasions, and was assisted by Simone and Josenna. To date not a single staff member can resolve this issue.Telkom is perceived to be a powerhouse company yet the standard of service is pathetic.</p> <p> </p>
Hello lemeez-daniels
This response serves as confirmation that your query has been received.
Your reference number : AI***
Your query has been sent to our mobile team for assistance.
Regards
Noleen
Telkom Social Media Team.
Best regards,
Hello lemeez-daniels
This response serves as confirmation that your query has been received.
Your reference number : AI***
Your query has been sent to our mobile team for assistance.
Regards
Noleen
Telkom Social Media Team.
Best regards,
Hi Lemeez
May please you confirm what the correct deal code is.Once we change the correct deal code, we will be able credit the difference charges.
Regards
Diketso
Telkom Social Media Team
Best regards,
Hi Lemeez
May please you confirm what the correct deal code is.Once we change the correct deal code, we will be able credit the difference charges.
Regards
Diketso
Telkom Social Media Team
Best regards,
Good day
No one advised me about a deal code. Kindly refer to your internal processes as I am a client and have no knowledge about deal codes. The deal I signed for is 349.00 in total not 399.00.
Good day
No one advised me about a deal code. Kindly refer to your internal processes as I am a client and have no knowledge about deal codes. The deal I signed for is 349.00 in total not 399.00.
Best regards,
Best regards,