MP
Maryke P
1 reviews | Active since May 2013
27 Jan 2016, 20:37
Terrible customer care and incorrect billing
This is the second time I'm reporting bad service and still waiting on a complaint logged end December 2015 AND January 2016.<br> <br> I will take this further if Telekom Mobile does not phone me to sort this out. I'm phoning the customer careline for nothing. No one is attending to the calls.
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Telkom's replyOfficial
27 Jan 2016, 21:26Hello Marykedp,
Thank you for making contact with us. We apologise for the frustrations you have experienced.
This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.
Kindly confirm the service number affected, and any reference numbers previously issued regarding this matter. You can e-mail this information to ***.
Your reference number is: SM193429
Regards
Tumelo
Telkom Social Media Team
Thank you for making contact with us. We apologise for the frustrations you have experienced.
This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.
Kindly confirm the service number affected, and any reference numbers previously issued regarding this matter. You can e-mail this information to ***.
Your reference number is: SM193429
Regards
Tumelo
Telkom Social Media Team
Telkom's reply27 Jan 2016, 21:26
Official
Hello Marykedp,
Thank you for making contact with us. We apologise for the frustrations you have experienced.
This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.
Kindly confirm the service number affected, and any reference numbers previously issued regarding this matter. You can e-mail this information to ***.
Your reference number is: SM193429
Regards
Tumelo
Telkom Social Media Team
Thank you for making contact with us. We apologise for the frustrations you have experienced.
This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.
Kindly confirm the service number affected, and any reference numbers previously issued regarding this matter. You can e-mail this information to ***.
Your reference number is: SM193429
Regards
Tumelo
Telkom Social Media Team