TERRIBLE COMPANY, AS ALWAYS

My laptop broke about 3 weeks ago and I app**** for a new laptop online. I was contacted by an agent on 30/11/2021 @ 13:39, my application was approved and we went through all the nitty gritty stuff. Yesterday I tried phoning Telkom, but couldn't get through to any of the 10 numbers I have. I the inboxed them on Facebook, still no answer. I spoke to an online agent today and according to the agent she can't pick up any kind of order. WHAT THE HELL???????? I needed the laptop this week before I go on leave. The only advice I got was that I can apply again after 7 working days. I don't even know why I am this upset, I mean what else can we expect from Telkom .. I will NEVER try to do business again with this excuse of a company/