Terrible communication, and zero accountability.

<p>To whom it may concern.</p> <p> </p> <p>As your amateur "Chat with us" system keeps refreshing, and removing what I typed before I can send it, I decided to type this separately, and send it to you.</p> <p> </p> <p> </p> <p>My complaint:</p> <p> </p> <p>On the 28th of July 2016, I contacted Telkom to cancel my line, as I was moving.</p> <p>On the 29th of July 2016 08:25, I sent a completed V151118 - "Consumer Contract and Services Cancellation/Retention Request" form to ********** <p>On the 29th of July 2016 08:26, I received an acknowledge receipt from ********** <p> </p> <p>I have received no further communication, either via e-mail, phone, snail mail or in person from either Telkom directly or via any affiliates regarding the cancellation.</p> <p> </p> <p>On the 11th of August 2016 14:43, I received what should have been my second to last Invoice, which was paid.</p> <p>On the 5th of September 2016, I received a mail from ********** - Titled "Welcome to Telkom ADSL". How ADSL is a Telkom Mobile product is completely beyond my understanding.</p> <p>Of the 11th of September 2016 15:50, I received what should have been my last Invoice, which was paid. - No Telkom DSL package was on the invoice.</p> <p> </p> <p>I have received no further communication, either via e-mail, phone, snail mail or in person from either Telkom directly or via any affiliates regarding the cancellation.</p> <p> </p> <p>on the 11th of October 2016 15:49, I received an Invoice, which was paid. - No Telkom DSL package was on the invoice. - This invoice should not have been sent, as my service should have been cancelled.</p> <p> </p> <p>I have received no further communication, either via e-mail, phone, snail mail or in person from either Telkom directly or via any affiliates regarding the cancellation.</p> <p> </p> <p>On the 25th of October 2016, I contacted Telkom Online to dispute the account. I was informed that because my DSL line was with a 3rd party provider, and not with Telkom, I could only have cancelled from 1 September 2016.</p> <p> </p> <p>This was the first and only time that anyone informed me that this is the case, and yet, I am still to be held accountable for the Invoice, and per the consultant, I must restart the cancellation process.</p> <p>This even though I no longer reside at the residence, and was at least 150KM away from the point for 2 months, without keys to the residence.</p> <p> </p> <p>I find this entirely unfair, and unfortunately this is typical of the terrible and horrific attitude of Telkom. There is no way to contact you unless you want to buy something from you.</p> <p>For all other services, please choose a finger.</p> <p> </p> <p>I'm tired, I'm mad, and unless the next response from Telkom is: We're sorry, we are refunding your 11th of October invoice, and cancelling your account in its entirety with immediate affect, all I want is a dispute number that I can send to ICASA so I can lodge a formal complaint against Telkom.</p>