TERRIBLE COMMUNICATION AND SERVICE TERRIBLE!!

Telkom is the worst at this point. I do not understand how you tell me one thing and the other that do no correlate with your communication. I received a statement that I must pay my bill for 222.75 BEFORE OR ON 30 April, I paid the amount of 800 then days later I get sms saying my subscription has been suspended I call in and I hear an agent telling me that if your bank rejects the debit order you are charged 200 but I never got asked which bank do I want to be debited on instead I do eft payments since 2024 November suddenly I can’t do that because the payments only show after 5 days so I must pay my account 10 days prior to avoid missed payments. Like really now is this how you guys treat customers by not disclosing all information and over charging them on their contracts ? No man. I’m really Lived.