Terrible communication and customer service

I placed an order for Jan deal of the month on 06/01/2018. Was advised in store that i would receive sms communication advising me of where i am in the process and when the tech would be available to install. Weeks passed and no communication followed, i received an incomplete sms with instruction to deposit funds as a deposit for the new service. When i called and queried this with a contact agent, i was told that i should ignore the sms and that the install was in order and date set for 19 Jan 2018. When i followed up on the 18 Jan 2018, i was told the same. On the day of 19 Jan, i called the contact centre to query time and info of install and was told that nothing was planned and that i needed to make deposit payments before they proceeded. When i asked for call recordings from the call centre supervisor, he took my details and promised to call me back, this was before 3pm on Friday the 19th and have had no communication back yet. I received another sms for deposit payment yesterday which i paid and now noone at Telkom answers call - neither Store nor call centre. I am utterly disappointed with the service from Telkom!