Terrible Cancellation Experience and I am still Struggling

I have been trying to cancel my product for three months now and nobody is phoning me to cancel the product. I am paying for that specific product every single month and I dont even own it. When I phone they say that there is no direct way to contact the cancellation team and that I have to wait for them to contact me...until then I need to pay every month.

It is a terrible experience!!!

You guys need a way to contact the cancellation team directly and not only email...And refund all three months of payments so far and all the future payments that will happen until they eventually contact me.

Terrible.