Terrible call centre service!

<p>We logged that our line be relocated about a week or two before we actually moved. We got an sms just before moving that someone would be installing our line the following Monday. I was home all day and nobody pitched up. I called telkom that afternoon and was told it would be escalated. The next day I didn't hear anything so my fiancé called in (he is the account holder) and was told that they will try send someone the following day. Didn't hear anything the next day so called again and was told that the guy who he had previously spoken to had not logged it and it had now been logged. We then got a message saying someone would be coming on Monday. The technicians finally came on Monday and I was told that they need to get cables installed outside and that's a different department. I stressed on the fact that I need this line to be installed asap as I need the Internet to be able to work and make an income. On Wednesday we hadn't heard anything as yet so my fiancé called again and was told the same old story that it had been escalated. We didn't hear anything again today so he called again and was told that the matter wasn't actually escalated yesterday and he is now escalating it. So now I sit yet another weekend without a line which means I am still unable to work. I have stressed on the urgency of this to everyone we have spoken to in your call centre and nobody seems to actually give a ****. Nevermind the fact that you will most likely be billing us for the last two weeks of us apparently using your so-called "services."</p> <p> </p> <p>I absolutely fed up with the way we have been treated. Nobody can actually even tell us what is going on so I have to wait each day to find out nothing from you guys because you just couldn't be bothered. It is no wonder you are rated so terribly for service. I am hoping that this actually goes through and somebody does something about this to restore a small amount of faith in this company. </p>