Terrible Call Centre Agent

I had somebody call the Call Centre for me with intention to transfer once an agent is reached. This is the best way forward as the time one will for them to get to your call is far too long! (I don't know why this is a constant problem as well)<br> <br> By the time I had answered the call transferred to me, it had only rand twice. AND in that time the Telkom Call Centre Agent had already transferred to Gods knows where. My money is on to a line where all Call centre transfer customers and potential customers alike when they don't want to handle a call.<br> <br> Since answering that transferred call, I have had time to walk to the bathroom, have a meeting and log onto to hellopeter to log a complaint.<br> <br> So to be clear I am communicating to immediate concerns.<br> 1.) Agents do not want to work and use transferring tactics to exhaust customer patience & AIRTIME/MONEY!<br> 2.) Time to wait for calls is TOO LONG!<br> <br>