terrible billing systems

do all you can to avoid doing business with telkom. i have had them for more than 5 years. around aprilthis year, i got a text from telkom saying my number is blocked before my payment date. they consultant said am owing June last year 2019. to my shock that didnt make sense. so i tried cancelling the contract. with 3000 something owing. since am self employed covid 19 the devil happend. i called last week on the 10th of july and a consutant said i should talk to collections to see if they can help with whatever amount i have got. today i called and tell them i have managed to raise 2500 can we settle my account as per the consultants advice. now i am told no that cant work as i need to pay the full 6000 owing. how on earth am i going to get 6000 when the number i use to get business has been blocked for 5 months. not to mention the current pandemic. am s****ing bits there and there just to get my number back and its very much disappointing that a services provider i have had for more than 5 years can not left a finger. you are such a disappointment for a proudly south african company. how do i get to 6000 on services that i didnt even use, taking into account that i triedcalling you before to cancel this contract and i was sent from pillar to post.