nM
ngoakoana M

1 reviews | Active since Jan 2014

16 Jan 2017, 17:02

Terrible Billing Services

<p>My contract was ending on august 2016 then without knowledge i didnt cancel the contract until i see the statements billed that contract, then i called in and they told me to come to the shop directly , end of the september i went to shop to cancel , i filled the form and signe and they told me it is taking 30 days so it means the last debit was 30 october 2016 . now come month end of november they kept on debiting , i called in to ask why, when i call in they always open case for me which never gets resolved.So i went again to the shop they told they would reverse it , and app**** for a new phone which was 269 but to my attention they are still debiting that contract i cancelled again and the 518 which i dont know what i am i charged it for</p> <p> </p> <p>Bad service with telkom</p> <p>Angry customer</p>

0
Replies (2)
Telkom
Telkom's reply17 Jan 2017, 10:58
Official

Hello mohlabeng

This response serves as confirmation that your query has been received.
Your reference number : AI***
Your query has been sent to our mobile team for assistance.

Regards
Noleen
Telkom Social Media Team.

Best regards,

Telkom
Telkom's reply23 Jan 2017, 14:54
Official

Good Day

Hope the message finds you well.

Please refer to your gmail e-mail ,we have sent correspondence in relation to the complaint .

Regards

Social Media Team

Best regards,