Terrible billing by telkom mobile

Telkom customer service has been a nightmare to get hold of. I have been having problems with my billing for the last 2 months. Getting hold of a customer service rep is impossible. Their call centre options do not even work properly and just keep reverting to the main menu With regard to my billing: my debit order went off 25/09 for R550 (much more than my agreed contract value) Then they disconnect my service due to non payment. I sent in proof of payment via their WhatsApp service and their billing department - nothing Today I once again check my billing and account on their WhatsApp self service. The payment of R550 (direct debit) shows receipt the 13/10 (over 2 weeks later) PLUS I still have an amount due of R104, which I assume is interest

And the cherry on the cake is that my account is still disconnected

Telkom you are a great disappointment and just so you know - I will not pay those arrears AND please use the surplus from the excess amount of my last debit order and use for this months account

If this cannot be done then please cancel my contract

This is very unacceptable

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