Terrible attitude

<p>App**** for the new Samsung Galaxy S8+ on Telkom FreeMe 20GB via their online pre-order campaign. Was contacted by Telkom 2-weeks ago to complete the application (as it required the exchange of personal information for vetting purposes). Sales consultant confirmed the order and I was subsequently debited an initial fee of R 1,299. The order was confirmed for delivery last week (ending 28 April). As at Friday morning 28 April, I had received no communication from Telkom. The delivery time-frame was vital (which I communicated to the initial sales consultant) due to this new contract requiring a number to be ported from Vodacom. In order to achieve this, I have had to cancel my Vodacom contract and get the number moved to pre-paid. I contacted Telkom customer care on Friday morning and held on for 22 minutes before a consultant answered, she could not supply me with any update on my order so requested that I please speak to her manager. I duly held on for another 20 minutes for the manager to take the call (total call time now 43 minutes) – the manager who took the call works for Telkom and not any outsourced company, his name was Leto Magwaza. This person should simply be removed from any client facing position, he was rude, wouldn’t listen and offered no solution to my situation. I explained that the initial sales consultant has committed to me that I would receive the device in the course of last week. In a very disruptive and rude way, he told me that the device was only be launched via Telkom on the 5th of May and that was that. He half-heartedly agreed to try and track down the sales call to investigate why I was mis-informed. His attitude was absolutely awful, telling me about how he only knows Telkom online and knows nothing about stores, so cannot offer any kind of solution. This is disgusting Telkom, get your staff trained right, respect your customers, especially those who are applying for R 1,300 per month contracts. Mr Magwaza said that he would investigate and call me back, chance of that actually happening = zero. He gets Telkom a 0 out of 10, actually the way that I felt after that call is that I should just cancel the whole deal. Absolutely awful experience……</p>