Terrible and worse service ever in South African history by Telkom

<p>I logged a call on the 24th February 2017 requesting for the settlement amount on my active account that i can pay it off. I was told about 72 hours TAT. After few days after rating their service bad they called only to find that a wrong call was logged on my behalf. They logged a second call that where i had to wait another 72 hours. Today 12 days have passed and still haven't received the settlement amount. I call them at least twice every day to check progress and call centre pushes responsibility to back office that i don't have contact with. On Monday they made me hold a call for 1 hour waiting for a manager who was on lunch and who still didn’t help on his return. Today is the 8th of March 2017 and still no trace of my request. My call was escalated for several times without avail. In my entire life this is the BADDEST service ever by TELKOM. They do not value customers at all. They show not sympathy, those consultant won't even apologise for all that's happening. 72 hours have turned to 12 days and still counting.</p>