Terrible and slow service

I app**** for a laptop/data contract on the 8th of August. Up until now, I have not received any feedback. I have to keep phoning, which costs me money, to ask for a follow-up. The contract is in Credit Vetting. You state your turnaround time is 48-72 hours but it has been almost a week since applying. This is terrible service from your side. If you cannot keep up with the deadlines you set for yourself; advise potential clients so they can go with another service provider. My laptop broke down and now I am unable to work and make money because of the incompetence at Telkom. Rectify your issue or train your employees better to stick to the turnaround time.