Terrible and slow assistance from Telkom

Hi

I app**** to migrate my line from ADSL to fibre in September 2022 and Telkom only sent openserve at end of November I have not had any internet for 3 weeks .

Openserve has been here and there is no issue on their side .

I have spoken to 6 different Telkom consultants and technitians .

1. First they said my account is locked . 2. Then they said it is not activated yet. 3. Then they said the username and password had to be reset. 4. Then they said they can nkt reset it because of a technical error. 5. Then they said I must call again in an hour. 6. Then a lady yells at me and says she will send the username and password. 7. After check8ng I never get anything . 8. Have to call again and lady says she can not send it because it is blocked or something they are working on it and it might take some time. 9. I have no internet. 10. I APP**** FOR 50mbps DOWNLOAD AND 25mbps UPLOAD. For R650/month. 11. Then they said it has to be loaded. 12. Then they say TIN nr is not loaded or activated.

I am so very upset it is unreasonable for telkom to expect me to pay anything for them not doing anything.

My service nr is : ***

I want my internet to be working and activated and set up with my 50mbps download and my 25mbps upload speed without it losing connection.

I want this by tomorrow this is completely unreasonable service . I have been with telkom for a long time and stayed with telkom but I am not going to be putting up with this anymore I never wanted to believe when other people complain but this is terrible and mist of your consultants are so rude not understanding my frustrations.

Pls sort this out for me urgently.