Terrible and frustrating Service

I require a Telkom landline and ADSL line to be installed at my house. I called in to make arrangements to have the line installed, and was given a date of installation. I then made the necessary arrangements to be available on that sate but specified that they NEED to call be at least 30 minutes before as I need to drive from work. The technician was supposed to come on a Monday but instead they decided to send someone on the Friday before without informing me. I didn't even get a call before hand, just call from the technician informing he is outside. The appointment was moved back to the Monday. On Monday, at 3pm no one had come through and after I called to find out why, they had forgotten and moved the appointment to the Tuesday. On Tuesday when the technician eventually came (again not calling before hand) he then tells me he cant install the lines (which is nonsense because he can) unless he has access to the neighbours yard, who are away for 3 months. Am I supposed to wait for 3 more months for my line????? My order number is *** if that helps.