Terrible and Frustrating

<p>I have been trying to cancel my fixed line with Telkom since June 2016.</p> <p>In order to cancel your line with Telkom you cannot call them to do so or go into a branch you have to email them a cancellation request form with a copy of your ID.</p> <p>I have emailed this form to the address given to me every month since June. I have received the automated reply to say that my email has been received. But then nothing. I have not received any commuincation to say that my cancellation request is being attended to or if there are any issues.</p> <p>Every month I get a bill for a line I am not using (I have moved), and every month I call the call centre to escalate my cancellation and resend the email and still nothing. when speaking to an operator at the call center they have said that there are no contact details for the cancellation department and they themselves can only email myrequest.</p> <p>I hav ebeen into a branch and there to they say I have to email the cancellation request. It seems impossible to cancel a line I am not using and getting billed.</p> <p>I will never use Telkom again. This has been an extremely frustarting experience!!!</p> <p> </p> <p>I</p>