Terrible and Disgusting Service

<p>We want to register the terrible and disgusting way we have been treated by Telkom.</p> <p>We signed for a 12 month (a package of R700.00) LTE Wifi home contract and we received our device on 19/11/2015. The Wifi device (Huawei B315) started having problems 28/04/2016 and after the trying to have it fixed via the phone for about a week with the Telkom agents we were instructed to book it in for repairs, which we did at Telkom Shop (Fourways Crossing, Fourways, Joburg). For close to two (2) months we had no Wifi and Telkom continued to debit our account and they did not offer us a temporary gadget to use. Because of this service we decided to cancel our contract on 01/06/2016. (Case # ********** 4) and this was supposed to take 20 business days according to the contract, after the 20 business days (even though the device was back from repairs) we switched off the device and started rejecting the debit orders from Telkom. Every week we would call Telkom and their agent would say the case is with the cancellation department. </p> <p>Telkom continued to debit our account and we continued to reject the debit orders. On 17/08/2016 ,2 months and 17 Days after we had cancelled our contract we received a debt collection notice from a company called Nu Debt acting on behalf of Telkom stating that we owe Telkom R2097.00. We paid the company as we thought it was the money for contract cancellation, this week we received a call from a Telkom agent saying the process of cancelling their contract takes 2 - 3 months fron NOW bringing this to a total of 6 months just for trying to cancel a contract and in this period we are supposed to be paying for services which we are not using. 3 months will be December.</p> <p>We have experienced some pathetic and disgusting from Telkom, imaging cancelling a contract and many months letter you still get debited by R700.00? and on top of that their agents in Telkom shops all they can say is please call the customer number with no help in sight. Noone cares at Telkom , all they want is to suck every cent from you. i wouldnt encouraged anyone to get a contract from Telkom, you can only do that at your own perile and risk. We are now lodging a case with the National Consumer Commission, seriously we cannot be charged for services we have cancelled as we have already signed up with another service provider.</p> <p> </p> <p>SIES TELKOM!!</p>