Terrible after sales service

<p>Telkom has poor after sales service. Easy to pester you with new deals, but terrible when it comes to customer services. </p> <p>I was called by an agent selling the new LTE wifi special for R199 foe 15GB. I explained to the agent that I will ONLY take the package if he can guarantee that I will be able to cancel my existing contract. He confirmed as such, and obviously calls are recorded, so I was like cool. This is much better than the current deal I signed a few months ago. Now, I have made several enquiries before abt migrating to a new contract, but was always told that it's not possible without having to pay in the balance of the contract. So this new development came as a welcome surprise. But my joy was shortlived as i was told that it's not possible to cancel a contract without paying in the remaining term fees. So, I ask Telkom to then collect the new router and cancel the new contract. Obviously they keep telling me that someone is looking at it, but nobody gets back to me. It's been 2 weeks now and all I hear is that it's been handed over to the cancellations department. They must be very busy...And no mention of the agent that swore high and low that I will be able to cancel my existing contract. Maybe they "lost" the audio of the call? Who knows. Either way, I've had enuf. My next complaint will be lodged with the telecommunications ombudsman. Looking forward to the excuses they will be coming up with..</p>