Terrible accounts and Billing

Hi there

I need urgent assistance

I had contacted Telkom via chat on the 23 march 2018 to change my banking details for my debit order

However the agent stated that it was too late for the debit to go off my new account for that month so I did mention I was going to make a manual payment which I did as attached

On the 31 march 2018 telkom debits my new capitec account with R699.10 but I had already made the manual payment, which means now Telkom has been paid R1398.12

I had went to the bank and reversed the debit order which cost me R40 to do so and now Telkom is charging me R200 for a non-payment yet I had made the manual payment

This is unacceptable. There is always an issue with Telkom and their billing as they have no idea what they are doing. This is not my fault as your agent mentioned that the banking details won’t be updated in time

I want that R200 credited as I’m not paying for that